Privacy Policy

Effective Date: March 1, 2026

Welcome to Golden Lady Casino. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website and services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

Golden Lady Casino is the data controller responsible for your personal data. You can contact us at:

Email: [email protected]
Postal Address: Golden Lady Casino, 12 Queen Street, London, WC2N 5DU, United Kingdom
Phone: +44 20 7946 0958

2. Information We Collect

We collect and process the following personal data about you:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, and other registration information.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To register and manage your account.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification.
To provide you with our gaming services and customer support.
To process payments and prevent fraud.
To improve and personalize your experience on our website.
To send you promotional materials and offers, where you have consented to receive them.
To comply with applicable laws and regulations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where you have given it.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services, preventing fraud, and marketing, provided these do not override your rights.

5. Sharing Your Personal Data

We may share your personal data with:

Service providers and partners who support our business operations, such as payment processors, identity verification providers, IT service providers, and marketing agencies.
Regulatory authorities, law enforcement, or other governmental bodies as required by law.
Other third parties with your explicit consent.

All third parties with whom we share your data are required to protect your information in accordance with applicable data protection laws.

6. International Transfers

Your data may be transferred outside the UK to countries that may not have the same level of data protection laws. When we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: You can request deletion of your personal data, subject to certain conditions.
Right to restrict processing: You can ask us to limit the processing of your data.
Right to data portability: You can request your data in a structured, commonly used, and machine-readable format.
Right to object: You can object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: If processing is based on your consent, you can withdraw it at any time.
Right to lodge a complaint: You have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. More information can be found at https://ico.org.uk.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. For detailed information, please see our Cookie Policy.

11. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Postal Address: Golden Lady Casino, 12 Queen Street, London, WC2N 5DU, United Kingdom
Phone: +44 20 7946 0958